The All-in-One Email Marketing & CRM System
for Your Service Focused Small Business

Do you ever feel like there aren’t enough hours in the day?  Do you find that whole days get swallowed up dealing with urgent tasks, so much so, that the critical activity of sales and marketing gets neglected.

That’s where a good web based CRM system for small business can step in to ensure you are consistently generating and following up with prospects and customers.

You don’t want a time sucking, overly complex customer relationship management system, you want something simple to setup, simple to use, a CRM platform that has everything in one place and works on autopilot to gather leads and follow up with customers.

Manage Customer Relationships from One Place

The InTouch CRM software provides everything you need in one place to manage the acquisition and nurturing of new and existing customers.  From first contact, though to repeat order, InTouch has you covered.

Simply Add New Contacts

Use InTouch to capture all of your contacts, prospects, customers, partners into one central CRM system.

Use web forms integrated into the InTouch email marketing and CRM system to turn your website into a lead generation machine.

This central CRM application will power your sales and marketing activity ensuring important follow-ups don’t get missed.

Whether you add contacts to the database manually in response to a phone call, in-store contact, or via a web form, the more details you collect, the better you can follow up and serve your customers.

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Build an Email List

Email marketing is a central pillar of our small business CRM system. Email Marketing is still one of the best ways of communicating with your prospects and customers.

Our online CRM system puts your email list at the very centre of your sales and marketing activity.

You can use Email marketing in any number of creative ways to boost sales, increase customer engagement and drive up customer retention.

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Kip McGrath Education

"I did a two week trial of InTouch alongside I was trialing a couple of other systems and it just became apparent that InTouch shone where the others didn’t."

"Some of them were overly complicated. The real bonus with you guys, is that you have such a brilliant support team."

Debbie Toulson

Collect Data and Segment

Build up a complete picture of your customers with the InTouch contact management system.

Use custom fields and groups within your contacts database to segment and target your audience with information that is relevant and interesting to them.

Using an integrated CRM system like InTouch will make this data available to every part of your sales and marketing process.  All held within one easy to see record.

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Use Automation to Follow-Up

After prospects are fed into your sales and marketing funnel, use email automation and workflow automation to ensure consistency, increase the customer’s experience and save you time.

Use the data you have collected in your online CRM system to send automated follow up emails to build trust and familiarity with your audience.

Use automation to power your sales funnel, automatically create leads and follow up tasks as prospects enter your funnel to ensure new opportunities are followed up.

Never allow a customer to slip through your fingers again.

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Bright Yellow Marketing

"Get InTouch! It’s a small investment for the gains that you get from using it! I would recommend it to business owners, to keep track and follow up with people."

"InTouch has really helped improve productivity and efficiency in my business. It has helped me get more sales."

Sara Greenfield

Build a Sales Pipeline

To be a successful business you must actively manage your sales pipeline.

The sales pipeline is used to manage your sales process, to progress prospects from initial enquiry through to conversion of the sale.

The new drag and drop sales pipeline within the InTouch CRM Platform integrates with all of your other data and will allow you and your team to ensure that you convert as many prospects to customers as possible.

See at a glance the sales health of your business.

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Use Tasks to Power Follow Up

Get more done with task reminders, automated tasks and team tasks all integrated within our CRM software.

Whether tasks are added manually or through automation, you can use tasks to manage yourself and your team.

Tasks ensure things get done, that phone calls are made, that brochures are posted, that meetings are attended.

Attach tasks to prospects, customers, leads and automated campaigns all within your small business CRM.

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FAB Footwear use InTouch to increase sales

FAB Footwear use the contacts database and email to share news and images about new stock and special offers to increase visits to their store and increase sales.

"We Grew our business ten-fold using InTouch"

Julia Richardson


Know what your customers want with survey tools

Getting feedback from your customers and prospects is one of the most important things you can do.

Without good feedback you are flying blind, just guessing what your customers want and what they are thinking. Use the InTouch CRM survey tool to give your customers exactly what they want.

Also use surveys to build your customer data to allow further personalisation in your email marketing campaigns.

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Be where your customers are with social media tools

If you want to build strong relationships with your customers, you need to be where they are.  If they are active on social media, you need to be there too.  Social media can be very time consuming, so you need the right tools to help you manage your interactions and different platforms.

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Adviser Will

"The cost, the brand, the way you do business, it’s an all-round good proposition."

"We’ve had over 40 referrals so far in the first two weeks of doing an email campaign."

"The system is now fundamental to our future success..."

Greg Charlton

Get your messages read with text messaging

Getting agreement to use text messages to contact your customers is very powerful.  You know that texts will get read.  Follow best practice and your customers will love it as much as you.

The InTouch CRM System has Text Messaging built in as a core module. Send one-off text alerts or include them as part of your automated campaigns to alert customers of important events.

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