A few months ago, Wetherspoons the pub chain made the dramatic decision to delete the entire database of customer information which they hold. So what you might say? Why should I care James what happens to big companies like this? I don’t know the exact details of why Wetherspoons made the decision they did but I can only imagine
At 10:50am this morning our servers went offline causing InTouch and it’s associated services to become unavailable until 11:30am, when everything came back online. We know how important our services are for our customers and so please accept our sincere apologies. As you may know, we moved our hosting over to UK Fast earlier in the year and whilst this
Although December is a wonderful time of the year with Christmas, it is also a very frustrating time of year if like me you love winning new business! Unless you sell Christmas jumpers or tinsel, December can be a pain to get business confirmed and new orders issued. Although you may try and get your prospects to make decisions, the
APCOM are pleased to announce a new partnership with industry leading CRM and Marketing Automation provider InTouchCRM. InTouch will be APCOM’s membership CRM (Customer Relationship Management) and communication system in which member data will be stored securely and with the appropriate consents which was a key requirement of the APCOM executive committee ahead of GDPR regulations coming into force in
So it is nearly that time of the year again. Not only do you need to think about putting the loft ladder up to get the Christmas decorations down (yes I know it only seemed like yesterday) but its also about now when we all start to think about next year. How has this year turned out for you?
I have not long come back from a wonderful week away in Hurghada in Egypt. Me and my wife have holidayed in Egypt a few times and we love the people, the hospitality they provide and the great weather! As with many places overseas, there is always a myriad of different salespeople trying to sell their services and being a
At InTouch, we are always keen to improve the system and provide tools and help that allow you to achieve more. We realise customer feedback is the most valuable asset we have as a company and that’s why, where possible we aim to develop and introduce new features to make our system even more rewarding for our customers! Our focus at
In my first article for this blog, I set out some thoughts from my experience on how to prepare for making change within your business. I used the example of implementing a new sales process and focused on providing clarity and support to people, explaining why is change happening, what exactly is changing, and how it will impact them. As