Blog

1
Feb

I’ve kept one and given up on one…

New year’s resolutions that is.  My determination to lay off the chocolate hasn’t quite gone to plan (think the tray of profiteroles in the office the other day kind of proved that), but the good news is the resolution I set for InTouch is on track, so one out of two not bad surely? Before Christmas I wrote in this

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28
Jan

Silence is not Golden – Make some Noise!

I heard on the radio this morning the old song – “Silence is Golden” – and it got me thinking. Is silence really golden or is silence the death of business? When it comes to home life then silence can be golden but is often elusive with the usual hustle and bustle of day to day life.  But silence is

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7
Jan

Make sure you avoid the spam folder

New Year, New Email Marketing Campaign? Make Sure you Avoid the Spam Folder One of the key factors in email marketing is deliverability i.e. your emails reaching inboxes, not junk or spam folders. You probably wouldn’t keep a sales person who never made it to client meetings? Would you use a courier to deliver your products to customers who had

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14
Dec

Our new year’s resolutions

To all our InTouch Customers We already know what our new year’s resolutions are – Make InTouchCRM even better! With Christmas just around the corner and a healthy dose of festive spirit starting to build, we could sit here and just wait for the snow to fall (ok just looked out the window and that’s that box ticked already), or

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14
Dec

Our Christmas & New Year Office Hours 2010

All, We hope that you’ve had a successful year in 2010 and are looking forward to putting your feet up for at least a few days over Christmas and the New Year.  We already know that we’ve got an exciting but very busy year coming up in 2011 and will be adding some exciting new features and developments to InTouch.

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30
Nov

When you have made a mistake, solve it

I have just left the Pinewood Hotel in slough before some meetings in London and after my experience here thought it deserved to be shared on a blog. The point of the blog? When you have made a mistake in business then solve it. You might be able to turn a pirate customer into an angel customer! The story A

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23
Aug

Being as nimble as you can be!

In my mind, one of the most important things about running any business is being able to be nimble and react quickly. Since I started InTouch I have loved every minute of my entrepreneurial journey but one of the key lessons I have learned is how important it is to be nimble. I learned how important this was when we

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18
Aug

The Big Gamble or Living within your means?

As a big Swansea City fan, I read with interest yesterday to see our neighbours Cardiff City signing Craig Bellamy from Manchester City. For those of you who are not football fans, you might wonder why I should write about this? Well, it made me think about business and the gamble that every business takes to grow and move forward.

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15
Aug

The Importance of a Good Team

Over the last few days I’ve been quite lucky enough to have the whole of my InTouch CRM team down with me in our HQ in Somerset.  Not all the guys are based in the office;  some of the development and design guys are based remotely and actually they generally find they get more done by being away from the

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29
Nov

InTouch – New functionality added

We have been working very hard to continue to add functionality to InTouch. Detailed below are some of the new functions we have built during the last few weeks and the difference we believe it can make! We are always happy to welcome comments and suggestions from users on what additional benefits we should add! Merging of Contacts You can

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