Blog

18
Aug

The Big Gamble or Living within your means?

As a big Swansea City fan, I read with interest yesterday to see our neighbours Cardiff City signing Craig Bellamy from Manchester City. For those of you who are not football fans, you might wonder why I should write about this? Well, it made me think about business and the gamble that every business takes to grow and move forward.

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15
Aug

The Importance of a Good Team

Over the last few days I’ve been quite lucky enough to have the whole of my InTouch CRM team down with me in our HQ in Somerset.  Not all the guys are based in the office;  some of the development and design guys are based remotely and actually they generally find they get more done by being away from the

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29
Nov

InTouch – New functionality added

We have been working very hard to continue to add functionality to InTouch. Detailed below are some of the new functions we have built during the last few weeks and the difference we believe it can make! We are always happy to welcome comments and suggestions from users on what additional benefits we should add! Merging of Contacts You can

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23
Aug

Customer service: How not to deal with a customer problem?

Setting up the blog has reminded me of the importance of customer service and how not to deal with a customer’s problem. In February this year  a couple of colleagues and I, shared a room in the Watford Travel Lodge as we prepared to watch a football game. At around 12am, we came back to our room to find that

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12
Aug

I have told you twice, I won’t tell you a third time – Email Marketing and Unsubscribes

If there is one thing that is guaranteed to annoy the CEO of an Email Marketing company (an integrated CRM and Email Marketing company if I am being totally accurate 🙂 that’s companies not abiding by the rules of the game when it comes to Email Marketing and Unsubscribes. It’s pretty common place for some small companies who use Outlook

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10
Aug

The importance of the role…. (Customer service)

Customer service and sales reps that is? With these tough economic conditions and businesses still feeling the pinch, the skills and commitment of front line staff are now more important than ever. With a plethora of choice for customers in pretty much most markets, organisations cannot afford for front line sales and customer service staff to lose out on business (as

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8
Aug

Inspiration vs Customer Feedback

Its a difficult choice for any application developer. How much of the time you spend developing your application should be based upon your own view of the market/vision for the future and how much should be based upon customer feedback and comments from and partners. After all, they have chosen to work with you as you offer something different in

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