Customer Experience

7
Dec

Do you play the prospect dating game?

Right, I would like you to come with me on a journey! You will need to think back a bit though to a time when you were young, free and single! You are out with friends in a bar and looked over at the other side of the room and gone ‘wow’. You can picture the moment now I’m sure.

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25
Aug

CUSTOMER UPDATE: The Spa-kling Pool Company MONTH 2 OF THE GROWTH ACADEMY

Chris Bartlett, director at The Spa-kling Pool Company Ltd, has just entered his second month as an InTouch Growth Academy customer. Watch this video to find out what he’s achieved so far and what he’s looking forward to as part of his Growth Academy plan. To begin your journey to success with the InTouch Growth Academy, take the Business Accelerator

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25
Aug

Customer Update: QR3 Month 2 of the Growth Academy

Matthew Broadbent, the founder and managing director of QR3, has been one of the very first customers to sign up for the InTouch Growth Academy. Have a look at what he has to say about his experience so far and what he’s looking forward to achieve in the future with the help of the Growth Academy. If you’d like to

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5
Aug

A fresh pair of eyes can make all the difference

So for the 3rd time in the space of a month, we have seen an InTouch Growth Academy customer say that their day with me was ‘better than expected’! I had the pleasure of welcoming Guy Green from www.printguy.co.uk into the InTouch HQ office yesterday as part of his introduction to the InTouch Growth Academy. Guy has been in business

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15
Jul

Why Investing in yourself is the key to success

Let me ask you a question, when was the last time that you as a business owner or business professional, invested in yourself? Yep that’s right in you. Whether it was a new suit that you bought to look smart at a presentation. Whether it’s a new bag or a new device that you bought to enable you to be

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3
Jun

How to Handle Losing a Client (And Even Thrive as a Result of It!)

No business has a perfect record when it comes to retention. Even your best customers will eventually move on at some point, and not necessarily because of a lack of performance on your end. When you come to terms with this reality, you’ll be better prepared for when it happens. Here are the 3 lessons I learned about how to

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16
Jan

10 Quick Tips to Nail the Customer Service Experience in 2015

When it comes to customer service, every business has 3 distinct options. #1 To neglect your customer service and let it get so bad that day after day you run the risk of finding your business in an embarrassing customer service train-wreck, or even worse – losing customers as your service continues to let people down. #2 To offer an

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9
Oct

The 3 Most Important Pillars of Killer Customer Service

Customer service is an issue that concerns everybody. We have all had our fair share of good and bad experiences with customer service, and it is true what people say ‘Good customer service is the likelihood of any business’. That is why it’s so important to get it right. Moreover, in today’s age of abundance when there are hundreds of

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3
Oct

Are You Alienating Your Customers?
A Tale of Customer Retention

A short story of a business (maybe your business) I have a friend who is in the printing business. He designs and produces both bespoke business cards and personalized and branded stationery with the business cards being the most popular product in his business. When I suggested that he promotes his branded stationery to customers who have ordered business cards,

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18
Sep

Do You Really Understand Customer Service?

Really Get to Know Your Customers Do you know who your customers are and what they need? Are you selling what is easy to produce or what people actually want and need? Are you solving a problem for the customer? Those are the type of questions you need to know the answers to. Knowing how your product or service fits

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