At InTouch, we are always keen to improve the system and provide tools and help that allow you to achieve more. We realise customer feedback is the most valuable asset we have as a company and that’s why, where possible we aim to develop and introduce new features to make our system even more rewarding for our customers! Our focus at
Surveys are an integral part of the customer experience. They let your customers know that their opinions really matter and it also gives them the opportunity to voice any concerns they may have. In a way, surveys close the CRM cycle by going back to the beginning and speaking to the most important person in your business – the customer.
Let’s face it, Customer Relationship Management or CRM, sounds like something big corporations would enjoy talking about, which is the reason why some small companies know very little about it. That is such a shame since CRM software can be helpful for companies of any size. Here we will show you how using CRM will transform how you do business,
If you aren’t regularly gathering customer feedback, then you must read our 5 top tips for making customer feedback pay. Getting a handle of how customers view your product, support and brand is invaluable. That is why, successfully utilizing customer feedback is a must for any company looking to navigate the treacherous waters of today’s business world. If you are
Are you answering the current needs of your customers? What percentage of your clients is satisfied with the service of your company? How do your valued customers compare your brand with competitors? Customer feedback helps answer these questions and more and should be treated as a vital part of your long-term marketing strategy. Why? In a nutshell, your customers are
Customer service and sales reps that is? With these tough economic conditions and businesses still feeling the pinch, the skills and commitment of front line staff are now more important than ever. With a plethora of choice for customers in pretty much most markets, organisations cannot afford for front line sales and customer service staff to lose out on business (as
Its a difficult choice for any application developer. How much of the time you spend developing your application should be based upon your own view of the market/vision for the future and how much should be based upon customer feedback and comments from and partners. After all, they have chosen to work with you as you offer something different in