In any small business, feedback and client support are some of the most critical elements for success.

InTouchCRM allows you to not only attract and impress new customers with smart campaigns and efficient task management, but it also enhances the post-sales experience by gathering all the information you need to continue to improve and adapt, helping you to turn customers into referrers.

Webforms

Collect prospect information easily by utilising InTouchCRM’s Web Forms functionality. Not only can this tool be used to collect data but it also makes it easy to improve your products and services by gathering essential feedback from your customers.

Using web forms, you can take proactive feedback as well as reactive; allowing your prospects to let you know exactly what they’re looking for and how you can help to support them in the best way possible.

Surveys

Digital surveys are the ultimate way to gather retroactive information about your customers, whether they purchase a product from you or use your service. Getting a good feel for what your clients need, and how these needs evolve, can give you fantastic insight into ways you can adapt and improve. Adapting and improving your services to meet your customers needs enables you to turn more prospects into customers and turn customers into referrers.

Surveys are a great way to follow up with customers, not only letting you know that you value their interest and commitment to your services but also to place your small business back into their circle of attention; a subtle yet effective way of remarketing.

 

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