We all love that feeling of winning new business, its like scoring the winning goal in the world cup, that last second drop goal in rugby or the last point in the Wimbledon final – success if great, i...
The One, Simple Reason your Business is Losing Customers
So, your business is losing customers, it’s not unusual. Your numbers will always fluctuate, if you’re winning more customers than you’re losing, it isn’t a huge cause for concern. However, ...
7 Ways to Build a Loyal Customer Base For Your Business
Any experienced marketer knows it costs more to acquire a new customer than to retain an existing one. The revenues generated from loyal, repeat customers will surpass those of large one-time customer...
14 Customer Survey Questions to Improve Customer Satisfaction
As we all know, customer satisfaction is key to business success. A satisfied customer is more likely to buy from you again and again and also recommend your company to a friend, therefore i...
How to Communicate Better With Your Clients Using CRM
Communication is at the heart of everything we do in business. Without some form of communication, it’s very unlikely that you would have a business at all. Communication both internally and...
6 Benefits of Sending out Surveys to Your Customers
Customer satisfaction is what keeps your clients coming back. Any smart marketer knows that it is cheaper to win more business from your existing customer than acquiring new customers. Knowi...
5 Ways of Building a Rapport with Prospects via Email
Email may be one of the oldest marketing tools, but it remains one of the most powerful when effectively deployed. It is key in order to build a relationship with your prospects and nurture them throu...
5 Amazing Customer Retention Strategies You MUST Implement
Marketers have long known that the time and cost required to acquire a new customer is significantly higher than what is needed to convince an existing customer to buy. Customer retention means winnin...