Asking for feedback is extremely valuable to any business- it shows your customers that you care about and value their opinions. But that’s where it stops unless you do something with that feedback.
...
14 Customer Survey Questions to Improve Customer Satisfaction
As we all know, customer satisfaction is key to business success. A satisfied customer is more likely to buy from you again and again and also recommend your company to a friend, therefore i...
6 Benefits of Sending out Surveys to Your Customers
Customer satisfaction is what keeps your clients coming back. Any smart marketer knows that it is cheaper to win more business from your existing customer than acquiring new customers. Knowi...
How to Get to Know Your Customers Better Using CRM
The best businesses do not focus on selling their products and services. Instead, they give plenty of attention to what their clients want. That’s how they are able to develop the exact prod...
How to Use The InTouch Survey Feature
We’ve spoken excessively in the past about the reason why customer surveys are valuable. They give you a unique insight into what customers really think of your business, what areas need improvement, ...
Designing the Ultimate CRM Survey
Surveys are an integral part of the customer experience. They let your customers know that their opinions really matter and it also gives them the opportunity to voice any concerns they may have. In a...
5 Strategies to Profit from Customer Feedback
If you aren’t regularly gathering customer feedback,
then you must read our 5 top tips
for making customer feedback pay.
Getting a handle of how customers view your product, support and brand is in...
Customer Feedback: Worth its Weight in Gold
Are you answering the current needs of your customers? What percentage of your clients is satisfied with the service of your company? How do your valued customers compare your brand with competitors?
...